Returns & Exchanges
At Equip, we stand behind the quality of our food products; if you are not completely satisfied with your purchase, you can return unopened items within 30 days for a full refund or exchange.
Check Eligibility
Ensure your item is unopened, in its original packaging, and within the 30-day window from the date of delivery.
Contact Support
Email our customer service team with your order number and reason for return to receive a prepaid shipping label and return authorization.
Pack and Ship
Securely pack the items in their original box, attach the provided shipping label, and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing