Frequently Asked Questions
Everything you need to know about your culinary essentials.
What is the typical shipping timeframe for my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Are your kitchen products professional-grade?
Yes, all Equip products are designed to meet commercial kitchen standards, ensuring durability and high performance for both professional chefs and home cooks.
What is your return policy for food-grade equipment?
We offer a 30-day return policy on unused items in their original packaging. For hygiene reasons, items that have come into direct contact with food cannot be returned once used.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and the UK. We are working on expanding our delivery zones to more countries soon.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.